If you have an urgent issue, please call us on 03332 404 444 and we will be able to help.
If you are a Freebridge tenant it will help when emailing us to state your name, your address and your tenancy reference number as we may need this to deal with any specific queries you may have.
Contact us on 03332 404444
Email us at:
- have an query about your rent or service charges
- a debt on your rent account
- have problems making a payment, or
- advice on benefits including Universal Credit
Email us at:
- have a query about letting a Freebridge home
- want to provide information or changes to your tenancy, including changes to your household
Email us at:
- want to report damage or a fault in your home, or communal area, that needs a repair. You can read more over on our Repairs page.
If you can, please send us any photos relating to your repair as it will help the team in logging your repair on our system
Email us at:
- want to make a formal complaint, or make a compliment, about a service you have received - you can also read more about this on our Complaints and Compliments page.
Want information and permission to make changes to your home? Please head to our Landlord Permissions page for more information and to fill out a short form.
If you have a media enquiry please contact us at:
From here you can access and review current procurement opportunities and identify future opportunities to work with us.
Freebridge Community Housing
Juniper House
Austin Street
King’s Lynn
Norfolk
PE30 1DZ
We’ve launched our 2025 Customer Data Survey – and Freebridge tenants could win a £50 shopping voucher for taking part!
Each month from April to July, one lucky customer who completes the survey will be randomly selected to win.
Correct contact details are vital for tailoring our services to the needs of our customers and supporting our commitment to equality, diversity, and inclusion.
Plus, it allows us to keep our customers informed about matters that are important to them and also lets them share how we can best support themselves and their families.
The survey takes just five minutes to complete and helps ensure your information is kept up to date.
If you are a Freebridge customer, to update your details and enter you can click on this link here.
Alternatively, you can email [email protected] for a link to be sent straight to you.