Our customers are at the heart of all that we do, and our Building Better Futures strategy demonstrates our wider commitment to both our customers and communities over the next five years. 

This Charter is our ‘Customer Plan’ to deliver excellent customer service and has been shaped using feedback from over 1,000 of our customers. It connects our strategy with how we intend to deliver services day to day, to achieve excellent customer service and provide quality, safe and secure homes and communities that our customers are proud to live in.