Here you can read more about our policies which are the rules and standards we have produced to help us to carry out our work.
Policy & Procedural Handbook Please see page 263 for details of both Freebridge and Tenant repairs responsibilities.
Doing the right thing
At Freebridge we are committed to the highest standards of openness and doing the right thing. And so, we encourage any employee, contractor, agency worker, home worker, customer or anyone else who has a serious concern about any wrong doing in any aspect of our work to ‘do the right thing’ and come forward and tell us their concerns.
We understand that in some cases individuals may wish to come forward on a confidential basis. Freebridge encourages this and wishes to make it clear that they can do so without fear of reprisal or victimisation.
Investigations will be carried out in line with relevant Freebridge policies and procedures and the outcome of any investigation will be communicated to the person who made the original contact with us.
Full details of this process, including information on who to contact, can be found in our Whistleblowing Policy in Freebridge's Policy & Procedural Handbook that is located here, alongside all the other policies that we currently have in place.
Freebridge will treat any expressions of concern in the same way as it would an expression of concern from an employee, and it will be dealt with fairly, and with confidentiality.
Freebridge is committed to complying with all data protection legislation for those individuals that Freebridge collects and processes personal data, so that it may provide its services and support its aims and objectives.
Freebridge will comply fully with the requirements of the General Data Protection Regulation (GDPR) and Data Protection Act 2018.
We take your privacy seriously and you can find out more about your privacy rights and how we collect, use, share and secure your personal identifiable information (‘personal information’) by referring to our Privacy Notices which can be found on our website.
Please select from the following if you are a:
Applicant for Employment with Freebridge
Right To Buy / Right To Acquire Applicant
Placeshaping Centre Service User
Have a Garage Unit or Site Agreement
Non Freebridge Tenant using Anti-Social Behaviour Services
How we use your personal information will depend on the services we provide to you. However, we obtain your personal information so we can carry out our normal business operations as a registered social housing provider.
The Privacy Notice provides information about how we use your personal information with effect from 25th May 2018 and updates any previous information we have provided about using your personal information.
If we make any significant changes affecting how we use your personal information, we will make changes to the Privacy Notice, and we will contact you to inform you of these changes.
Our Data Protection Officer (DPO) provides help and guidance to make sure we apply the law to the processing and protection of your personal identifiable information. Should you have any questions about how we use your personal identifiable information, our DPO can be reached by writing to us and addressing your letter to:
Data Protection Officer, Freebridge Community Housing, Juniper House, Austin Street, Kings Lynn, Norfolk PE30 1DZ; or Email us at [email protected]
Not only will we be able to work with you more closely to manage your existing tenancy agreement, your track record as a tenant will enable Experian to use the information supplied to them to assist other landlords and organisations to:
The information you provide will allow us to check Experian for information about your track record as a tenant. This will not only allow us to work with you to manage your tenancy agreement, it can also be used to:
If you would like to see more information on these, and to understand how the credit reference agencies each use and share your data, visit here: www.experian.co.uk/crain (Credit Reference Agency Information Notice (CRAIN)). (For a paper copy, please get in touch with us or with Experian using the contact details in this letter).
We are committed to making sure your information is secure. We have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie lets you know when you visit a particular site and then allows web applications to respond to you as an individual.
We use cookies on our website to help with language selection, user preferences and customer log in access. We do not track your use of our Freebridge website.
A cookie in no way gives us access to your computer or any information about you, other than the information you choose to share with us.
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, we do not have any control over that other website. We cannot be responsible for the protection and privacy of any information which you provide whilst visiting these sites and these sites are not governed by this privacy statement. The privacy site for the website in question will have more information.
It is important that the personal information we hold about you is up to date. Please let us know if any of your personal information changes.
If you want to review, verify, correct or ask us to get rid of your personal information, or you don’t want us processing personal data, or you want us to transfer your personal information to another organistaion, please contact our Data Protection Officer in writing.
You will not have to pay a fee to get your personal information (or to exercise any of the other rights). We may charge a reasonable fee if your request for access in our view is clearly unfounded or excessive. We may refuse to comply with the request in such circumstances.
We may need to request specific information from you to help us confirm your identity and make sure you have the right to access the information (or to exercise any of your other rights). This is a security measure to make sure personal information is not given out to any person who has no right to receive it.
In the limited circumstances where you may have provided your consent to the collection, processing, and transfer of your personal information for a specific purpose, you can withdraw your consent for that specific processing at any time. To withdraw your consent, please contact the Data Protection Officer Once we have knowthat you have withdrawn your consent, we will no longer process your information for the purpose or purposes you originally agreed to, unless we have another legitimate basis for doing so in law.
Freebridge may change this statement by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
