As you’ll have seen from your recent rent letter, we are raising rents by 7% this year.

We realise that, though this was a difficult decision to make, times are tough for you and that all of your monthly bills are going up as part of the cost of living crisis.

We are here to support our customers where we can, and one of the ways we are doing this is through our Support Fund, where we can offer help with energy and food costs.

Indeed, we managed to help our customers over the past year with more than £40,000 worth of costs.

Your rent increase is in line with the cap on increases that the government has set. We’re a not-for-profit organisation that currently has some of the lowest rents in the area – and our costs are going up in line with inflation, too.

That means it costs us more for us to effectively carry out your repairs and invest in new skills that will improve your customer service.

We have, however, put a freeze on the rise of some service charge fees that were supposed to rise this year.

The below pie chart shows you how we typically utilise each pound of your rent money, but we are planning to spend even more on home improvements and maintenance from April 2023 onwards when your increase begins.

If you’re struggling, you can get in touch with us by emailing [email protected] or calling us on 03332 404 444, holding the line and asking to speak to our Tenancy Support Team.

For additional support and help, please visit our dedicated Cost of Living page.