Paying your rent

We want to make sure that you understand everything you need to know about paying your rent, what to do if you're worried, and that you understand any benefits that you may be able to claim.

If you have any questions about your rent account or what benefits you may be able to receive, please call or email us.

If you need help with paying your rent, please take a look at our Rent Support page.

GET IN TOUCH

[email protected]

TELEPHONE

03332 404 444

Rent Support

Ways to pay your rent

You can call us on 03332 404 444 and choose option 2 to make a payment.

You will need either your tenancy reference, leasehold reference, or invoice reference to hand. Please have a pen and paper handy to write down the authorisation code that confirms your payment.
Direct Debit is the easiest way to pay; it’s quick and simple, and keeps you in control. You can pay by Direct Debit weekly, fortnightly, 4-weekly or monthly on any day of the week/month. If your rent amount is small or if you only pay for service charges, then you can even set up a quarterly or annual Direct Debit.

To set up a Direct Debit simply telephone us on 03332 404 444, and choose option 3 to speak to our Income Team – we’ll just need your bank details and we’ll do the rest.
You can pay by cash, cheque, credit or debit card at any Post Office or PayPoint outlet.
You can also pay by standing order. If you wish to pay by standing order our bank details are as follows:
- Account name: Freebridge Community Housing
- Account number: 66560683
- Account sort code: 53 - 61 - 38
You will need to supply your rent reference to make payments in this way and this can be found on your payment card.

How is my rent money spent?

We’re a not-for-profit organisation that currently has some of the lowest rents in the area - and our costs are going up in line with inflation.

That means it costs more for us to effectively carry out your repairs and invest in new skills that will improve your customer experience.

The below pie chart shows you how we typically utilise each pound of your rent money, but we are planning to spend even more on home improvements and maintenance from April 2023 onwards when your increase begins.

How is my rent money spent infographic showing where every £1 of rent money goes — Infographic to show where rent money is spent

PAY ONLINE

Payment Portal

More Information

You can also use our handy Rent Payment Sheets below to keep track of your weekly rent

View Document

Rent Payment Sheet (large print)

View Document

If you need any help with paying your rent, please contact our Income Team on 03332 404 444 and choose option 3 to speak to the team.