Paying your rent

We want to make sure that you understand everything you need to know about paying your rent, what to do if you're worried, and that you understand any benefits that you may be able to claim.

If you have any questions about your rent account or what benefits you may be able to receive, please call or email us.

If you need help with paying your rent, please take a look at our Rent Support page.

GET IN TOUCH

[email protected]

TELEPHONE

03332 404 444

(option 3)

Rent Support

Ways to pay your rent

You can call us on 03332 404 444 and choose option 2 to make a payment.

You will need either your tenancy reference, leasehold reference, or invoice reference to hand. Please have a pen and paper handy to write down the authorisation code that confirms your payment.
Direct Debit is the easiest way to pay; it’s quick and simple, and keeps you in control. You can pay by Direct Debit weekly, fortnightly, 4-weekly or monthly on any day of the week/month. If your rent amount is small or if you only pay for service charges, then you can even set up a quarterly or annual Direct Debit.

To set up a Direct Debit simply telephone us on 03332 404 444, and choose option 3 to speak to our Income Team – we’ll just need your bank details and we’ll do the rest.
You can pay by cash, cheque, credit or debit card at any Post Office or PayPoint outlet.
You can also pay by standing order. If you wish to pay by standing order our bank details are as follows:
- Account name: Freebridge Community Housing
- Account number: 66560683
- Account sort code: 53 - 61 - 38
You will need to supply your rent reference to make payments in this way and this can be found on your payment card.

What if I claim Universal Credit?

If you claim Universal Credit, you will get a 'to do' prompt on your online Universal Credit account, to update your new housing costs. On 7th April 2025 you must complete this 'to do' by updating your new rent and service charges if applicable.

If you fail to do this, your Universal Credit claim will be calculated incorrectly and as a result you may not be paid what you are entitled to. If you report the change late, your payments will not be backdated.

I pay a Service Charge, how is this calculated?

Service Charges are calculated by reviewing the actual costs incurred for services during 2023/24 and early 2024/25. We then apply any over or under charges from previous years to calculate the weekly figure that you will pay from April 2025.

If one of your charges is zero in 2025/26 it is likely to be because our estimate last year was too high.

What is the ‘Landlord’s Notice proposing a new rent under an Assured Periodic Tenancy of premises situated in England’?

This is the legal notice that we are required to send to you to confirm the detail of the rent increase. It also contains details of any other fixed service charges that you are liable for.

If you are struggling with affording any of your household costs such as heating your home, or buying food, please contact our Tenancy Support Team on 03332 404 444 and hold the line.

You can also email them at [email protected] as we may be able to help with bills through our Support Fund.

PAY ONLINE

Payment Portal

More Information

You can also use our handy Rent Payment Sheets below to keep track of your weekly rent

View Document

Rent Payment Sheet (large print)

View Document

If you need any help with paying your rent, please contact our Income Team on 03332 404 444 and choose option 3 to speak to the team.